Understanding Your Privacy with Howganics LLC

Privacy Policy

Effective Date: April 2024

Last Updated: April 2026

Overview

Howganics LLC, doing business as Hydrate Oasis & Wellness (“we,” “our,” or “us”), is committed to protecting your privacy.

This Privacy Policy explains how your information is handled when you:

• Visit our website

• Schedule appointments or consultations

• Use telehealth or patient portal services

Important: Our website serves as an informational platform. Depending on the service selected, you may be redirected to secure third-party systems to complete scheduling or provide information.

Scheduling Pathways & Use of Platforms

We utilize different platforms depending on the type of service requested.

Medical Appointments (Clinical Services)

When scheduling clinical services, you will be redirected to healow.

Within this platform:

• You may submit personal and medical information

• Your data is securely stored in eClinicalWorks

• These systems support HIPAA-compliant healthcare delivery

Consultations (Preliminary or Exploratory Discussions)

Some services, such as consultations or discovery calls, may be scheduled through Google Calendar and Google Meet.

These consultations may include conversations with a licensed healthcare provider and may involve general medical guidance or education.

However:

• These consultations are limited in scope

• They may occur prior to formal intake or documentation

• They are not a substitute for a comprehensive medical evaluation

Provider-Patient Relationship

A provider-patient relationship is not fully established until:

• Required intake and consent forms are completed

• Your information is entered into secure medical systems (Healow / eClinicalWorks)

• You are formally accepted as a patient

Until that point:

• Any guidance provided is considered informational and preliminary

• Clinical decisions, diagnoses, and treatment plans are finalized only after proper evaluation and documentation

Information We Collect on Our Website

We may collect limited, non-medical information:

• Name and email (if voluntarily submitted)

• Phone number (for general communication)

• Website usage data (cookies, analytics, IP address)

We do not collect or store Protected Health Information (PHI) on our website.

Information Collected Through Third-Party Platforms

Healow / eClinicalWorks (Medical Services)

When using healow and eClinicalWorks, you may provide:

• Personal identifying information

• Medical history and health data

• Consent forms and treatment documentation

Google Platforms (Consultations)

When scheduling via Google Calendar and Google Meet, we may collect:

• Name

• Email address

• Appointment details

Please limit the sharing of sensitive medical information during these sessions until you are fully onboarded as a patient.

HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

• Medical data is collected only through secure clinical systems

• Our website does not store medical records

• All clinical documentation is maintained within eClinicalWorks

How We Use Information

Website Data

• Respond to inquiries

• Improve user experience

• Support analytics and SEO

Consultation Data

• Schedule and conduct consultations

• Provide general guidance and education

• Determine next steps for care

Clinical Data (Healow/ECW)

• Deliver medical services

• Maintain records

• Process billing

• Coordinate care

Cookies & Analytics

We use cookies and analytics tools to:

• Improve website functionality

• Understand visitor behavior

• Optimize search performance

You may disable cookies through your browser settings.

How We Share Information

We do not sell your personal information.

Information may be shared with:

• Licensed healthcare providers involved in your care

• Secure platforms (Healow, eClinicalWorks, Google services)

• Legal authorities when required

Data Security

We implement safeguards including:

• Secure website encryption (SSL)

• HIPAA-aligned systems for medical data

• Controlled access to sensitive information

However, no system is completely secure.

Telehealth & Electronic Communication

By using our services:

• You acknowledge the use of electronic communication platforms

• You understand that some risk exists with digital communication

• You consent to receive communications related to your care

Your Rights

You may have the right to:

• Access your health records (via Healow)

• Request corrections

• Request copies of your data

• Limit certain uses where permitted

Third-Party Platforms

We use trusted third-party systems, including:

• Healow and eClinicalWorks for clinical care

• Google Calendar and Google Meet for consultations

Each platform operates under its own privacy and security policies.

Children’s Privacy

We do not knowingly collect information from minors without proper consent.

Updates to This Policy

We may update this policy at any time. Changes will be reflected with a revised date.

Contact Information

Howganics LLC / Hydrate Oasis & Wellness

Email: info@howganicsmed.com

Phone: 1-888-794-1441

Location: Tucker, Georgia